PXP Teams with DisputeHelp to Aid Merchants Prevent Chargebacks

76% of global eCommerce merchants report consistent or increasing year-over-year chargeback rates, with costs now exceeding €50.3 billion annually (Source: PYMNTS). PXP partnered with DisputeHelp to implement an advanced, centralized solution for handling disputes, chargebacks, and fraud mitigation.

50%
chargeback ratio reduction within a quarter
4.20% to 0.67%
chargeback rate
Over €35 billion
processed annually through PXP’s unified gateway
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How PXP supports its merchants

  • This collaboration enabled PXP to bring a fully integrated tool to market that simplifies and consolidates dispute management processes.
  • PXP can support all major payment schemes on a single platform, providing a streamlined approach that eliminates the need for multiple systems.
  • The DisputeHelp platform empowers PXP with a single dashboard, giving teams a clear, consolidated view of chargeback performance and allowing them to adjust strategies in real time.
  • This solution minimizes the operational resources required to manage chargebacks, enabling PXP to mitigate fraud effectively while reducing costs and freeing up internal resources.
“At PXP, we prioritize risk and fraud management to ensure secure transactions, safeguarding our clients from potential losses and reputational damage. We chose DisputeHelp as our partner due to their outstanding reputation and their ability to integrate their agnostic platform with various systems, offering not just innovative technology but also a personalized approach. They see beyond the label of customer, or partner and cherish the individual behind the business.”
Kasia Gruszka
Sr. Card Scheme Relationships Manager
PXP
“Chargebacks and fraud pose an existential threat to many businesses. As digital transaction volumes and online sales continue to grow, so too will these threats. By delivering a host of powerful tools, PXP provides their clients with a lifeline that not only allows them to protect their business and their relationship with their customers, but also improves the health of the entire payments ecosystem.”
Bart Szypkowski
Chief Revenue Officer
DisputeHelp

Outcomes

  • Global Communication Platform: This business was experiencing high operating expenses as a result of a needlessly elevated chargeback rate. Within a quarter, PXP helped them reduce their ratio by 50%. This significantly reduced costs, improved customer experience, and mitigated risk – allowing them to focus on growing their business.
  • Technology Service Organization: A global technology service organization experienced an increase in chargeback rate to 4.20% – placing them above card network limit. Upon identifying this issue and launching PXP’s tandem Ethoca Alerts and Visa RDR solution, they brought their chargeback rate down 0.67% – putting them back within acceptable limits and protecting their business within months of implementation.
  • Increased Cost Efficiency: By reducing the need for multiple systems and streamlining workflows, the solution helps lower operational costs.
  • Improved Client Service: Offering clients an advanced, centralized dispute management improves and streamlines customer service.
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